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SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER FOR THE PERIOD OF JUNE UNTIL DICEMBER 2020 PONTIAN MUNICIPAL COUNCIL |
| PROMISE | COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | TOTAL SERVICES | ||
| TOTAL STANDARD COMPLIANCE | % STANDARD COMPLIANCE | TOTAL NON STANDARD COMPLIANCE | % OF NON STANDARD COMPLIANCE | ||
| Provide a decision in the process of additional alterations and home repairs within 1 month provided that the application meets the requirements of the Uniform Building By-Laws 1984. | 7 | 39 | 11 | 61 | 18 |
| Process Development applications one by one for Planning Permission Plan/ Amendment of Planning Permission, Landscape Plan and Land, Road & Drainage Work Plan that have been completed within 57 days from the date the application is received until it is raised for consideration by the OSC Committee. | 58 | 100 | - | - | 58 |
| Process Development applications one by one for Temporary Building Permit Plans and Construction/ Minor Addition Plans that have been completed within 69 days from the date the application is received until it is raised for consideration by the OSC Committee | 15 | 100 | - | - | 15 |
Pontian Mounicipal Council