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LOGO PONTIAN DISTRICT COUNCIL SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER
FOR THE PERIOD OF JUNE UNTIL DICEMBER 2017

PONTIAN DISTRICT COUNCIL
   
PROMISE COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD TOTAL SERVICES
TOTAL STANDARD COMPLIANCE % STANDARD COMPLIANCE TOTAL NON STANDARD COMPLIANCE % OF NON STANDARD COMPLIANCE
To provide the results pertaining to the additional house renovation process and repair within a month, provided that the application meets the requirements of Uniform Building By-Law1984. 4 28.6% 10 71.4% 14
To process the Development application one by one for the Planning Permission Plan / Amendment Approval Plan, Landscape Plan and Earthwork, Road & Drainage Plan within 57 days from the date of application to be forwarded to the attention of OSC committee. 26 100% 0 0 26
To process the Development application one by one for the Building Plans, Building Plans Temporary Permit and Building Plan / Extension within 69 days from the date of application to be forwarded to the attention of OSC committee. 28 80% 7 20% 35