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SERVICE PERFORMANCE EVALUATION STUDY OF THE CLIENT CHARTER FOR THE PERIOD OF JUNE UNTIL DICEMBER 2017 PONTIAN DISTRICT COUNCIL |
| PROMISE | COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | NON-COMPLIANCE WITH THE TIMELINE / CLIENT CHARTER STANDARD | TOTAL SERVICES | ||
| TOTAL STANDARD COMPLIANCE D | % STANDARD COMPLIANCE | TOTAL NON STANDARD COMPLIANCE | % OF NON STANDARD COMPLIANCE | ||
| To ensure that property tax bills are sent to tax payers no later than within 3 weeks after the commencement of each term. | 27,600 | 100% | - | - | |
| To process each claim bills efficiently, quickly and fairly within 14 working days provided that all documents are completed as required. Any delays and difficulties in service, we will notify with valid reasons and promise to solve the matter within a short time. | 644 | 92.66% | 51 | 7.34% | 695 |
